International Cruise and Ferry - Spring/Summer 2019

11 KEYNOTE ong before Arnold Donald ever entertained thoughts of becoming president and CEO of the world’s largest cruise corporation, he sailed with 50 of his family members on a cruise. From the moment they boarded their ship to the moment they disembarked, the Donald family had an unforgettable experience. “We had millions of magical moments – one night, my sister was pulled up on stage and ‘out-comedienned’ the comedian and another night, one of my nephews who was a well-known NCAA basketball player was goofing around on the dancefloor and suddenly everyone in the room started copying his moves, which was hilarious,” recalls Donald. “At one point, the whole family started a game of volleyball with the crew members as one of my nephews entertained everyone with an impromptu rap – almost everyone on the ship was watching that match!” Arnold Donald tells Rebecca Gibson how a fun-filled family cruise many years ago has helped him to take Carnival Corporation’s guest experience and financial performance to new heights Creating moments of