The Record - Issue 9: Summer 2018

114 www. t e c h n o l o g y r e c o r d . c om F E ATUR E Delivering public services efficiently is a growing challenge for cities today. Civic leaders are looking to technology to help them reengineer their cities, allowing them to do more with less BY M I CHE L E W I T THAU S A s more of the global population come to live in cities and megacities, cloud ser- vices are proving vital to help manage the pressures on resources, says Kat Willson, director of Cities Solutions at Microsoft. “The cloud brings the ability to analyse urban systems, transport, electrical grids, water systems and building stock, along with the human aspects of cities, such as social care and education sys- tems,” says Willson. “It makes things far more efficient and reveals opportunities to deliver new services that maybe we hadn’t thought of because we weren’t looking in the right way.” The ability to get new information from exist- ing data is a major benefit of cloud services in the administration of urban systems, she says. “The possibilities are really quite stunning in future cities of the Connecting the

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