The Record Issue 11: Winter 2018

33 By leveraging the Microsoft Azure cloud to make use of artificial intelligence and adopting products like Office 365 to deliver unique employee and customer experiences, Microsoft and its community of global partners are creating solutions that facilitate an entirely new way of working BY L I ND S AY J AME S AND E L LY YAT E S - ROB E R T S T here’s no question that customer and cit- izen expectations have evolved tremen- dously in recent times – especially when it comes to technology. “Customers expect us and our partners to be able to provide the latest technology and resources around the exciting, profitable and evolutionary tech that surrounds us today, like artificial intelligence (AI), the internet of things (IoT), blockchain, machine learning, mixed reality and more,” explains Gavriella Schuster, corporate vice president of the One Commercial Partner organisation at Microsoft. “The world is changing so rap- idly. What once seemed like science fiction is becoming reality. So, in some ways, the expec- tations of our customers have been elevated. They’ve come to expect a steady stream of ground-breaking products and life-changing capabilities that make their lives better. Not just in their homes and at work, but wherever they go – in their cars, at the grocery store, or at their favourite sporting event. The elevated