The Record Issue 13: Summer 2019

140 www. t e c h n o l o g y r e c o r d . c om F E ATUR E Public sector organisations of all kinds are harnessing the latest digital capabilities for efficient, flexible and connected working. We asked a selection of Microsoft’s global partners how mobile solutions and cloud-based services are transforming connectivity. Partner perspectives Melissa Topp Senior director of global marketing, ICONICS Joey Moore Head of evangelism, EMEA and APAC at Episerver “From municipal organisations to entire cities to even some small countries, the effect of connected digital services is making a noticeable impact. This is a growing trend due to increased mobility, thanks to device ubiquity, and improved connectivity, due to the internet of things and cloud-based software solutions. Public sector organisations want to provide the best service possible to their citizens, but without incurring additional cost. In fact, many are tasked with reducing costs and publicly demonstrating results. ICONICS, a global automation software provider, delivers solutions to public sector customers where data from equipment in multiple locations can be collected, analysed and saved for historical back-up, all within the cloud, and visualised for management or decision-making on any connected mobile device from anywhere. Using such tools, some digitally advanced cities have started rolling out public-facing dashboards that provide updates on popular civic- minded efforts such as energy consumption, carbon emission reduction and preventative maintenance.” “Until recently the highly fragmented, bespoke legacy systems of the public sector could get the job done, albeit in a laborious way. However, they won’t meet the expectations of the digitally native young people who are entering society and using government services today. Having grown up online, they expect to use these services as easily as app-based food deliveries. For example, imagine pausing your postal services with an app while on holiday. This isn’t that forward thinking but seems far from the current abilities of the public sector. It is clearly lagging behind in meeting consumer expectations regarding technology.”