The Record - Issue 14: Autumn 2019

119 PUB L I C S E C TOR Now more than ever, citizens are demanding services that are both timely and highly personalised. At the same time, budgetary pressure placed upon civic organisations of all denominations requires much more to be done with less. In this section we investigate the challenges being faced by the public sector organisations in these straitened times and discover where technologies such as artificial intelligence, language processing, video analytics, machine learning and robotics are delivering improved outcomes for all.