The Record - Issue 14: Autumn 2019

121 modernise their systems, but to better secure these systems and make them more resilient.” AI could help solve all these problems. “Government leaders should care about AI because it can help the public sector deliver bet- ter services to citizens at a lower cost,” Arthur explains. “Machine learning (ML), in particular, could be applied to governmental issues to make people’s jobs more efficient, and save time and money. For example, ML can do minute image analysis on CCTV video footage, which can help find suspects in criminal cases.” Education is another sector that is notoriously underfunded, particularly relative to how much digital investments could improve it. With mem- bers of Generation Z now filtering out of educa- tion, those still in the classroom have even less of a connection to a world without instant commu- nication and knowledge. The industry therefore has a lot to gain by using cost-effective digital technologies to meet the needs of today’s student. “The opportunity for education service provid- ers has never been greater as systems, schools and universities have widely embraced the need to transform,” says Anthony Salcito, vice president of worldwide education at Microsoft. “Leaders recognise the role technology can play to improve operational efficiency, improve learning delivery and drive better learning outcomes with more personalised and data driven engagement.” However, the challenge they face is getting there. “Schools need to modernise, and in some cases replace, existing infrastructure with a move towards the connection that the cloud can pro- vide,” Salcito says. “There is a growing need for integration across systems, as well as increased pressure on data privacy and security.” AI has the potential to transform how peo- ple learn in today’s society. “The main benefit of AI will be making better use of the massive amount of data education organisations cur- rently possess,” Salcito adds. “AI will be able to curate content for individual learners based on their learning history and needs and could improve operational efficiency, for example with class scheduling. AI will empower educators to proactively address student needs and improve instructional effectiveness.”  PUB L I C S E C TOR