The Record - Issue 14: Autumn 2019

129 R E TA I L AND HOS P I TA L I T Y For retailers, digital transformation offers the oppor- tunity to take business in entirely new directions, revolutionising the way in which workers engage with customers and colleagues alike. Microsoft technology is providing the tools to engage customers across multiple channels, with the goods and services they want at a time that suits them best. At the same time, solutions such as the Azure cloud, Office 365 and Dynamics 365 are adding value to workforces across the entire spectrum of retail and consumer goods operations.