The Record - Issue 14: Autumn 2019

77 F I NANC I A L S E R V I C E S As the global banking industry prepares for this year’s Sibos event in London, we have dedicated the following pages to addressing a key issue: how the cloud and artificial intelligence are driving positive change across the payments industry – both in terms of process improvement within the organisation and enhanced customer experiences outside confines of the bank. You’ll also find some thought-provoking perspec- tives in our roundtable on page 90, which takes a look at the new tools that are helping insurers to run their businesses.