The Record - Issue 17: Summer 2020

COV E R S TOR Y We asked a selection of Microsoft partners about how they are enabling firms to continue their operations in the face of Covid-19 Partner perspectives “Covid-19 has required every organisation to reassess how they operate. In our case, contingency planning started in February to ensure business continuity in Italy and Spain. At the same time, we also began to receive extraordinary calls for help from our customers. Penlon in the UK (page 122) is a prime example. Several months into the pandemic we are seeing signs of change, with the initial shock and uncertainty being replaced with greater clarity about what to do next. In many cases, plans for the future revolve around a stronger adoption and reliance on technology, including cloud, unified communications, network connectivity and cybersecurity. We all have a mountain to climb over the coming months and years. Our job at Claranet, working in close partnership with Microsoft, is to help our customers reach their peak performance so they can not only chart their way through the crisis, but also build for the future.” Charles Nasser Founder and group CEO at Claranet “Since the start of lockdown, we’ve seen a rapid deployment of cloud- based business continuity solutions across the globe. From small businesses to large enterprises and global non-profits, people all around the world are now working from home in numbers that no one ever imagined possible. Tools like Teams and Windows Virtual Desktop are making it possible to enable remote work quickly and securely. While end-users in this new remote work situation are thinking about how to stay in touch with colleagues using chat applications, shared documents and replacing planned meetings with video calls, they may not be thinking about cybersecurity. Many organisations had little choice but to become a distributed workforce overnight. To address these challenges, we designed a virtual security assessment that provides organisations with the peace of mind that their unplanned work-from-home deployments are secure and meet their organisational security guidelines.” Clay Westbay Vice president of delivery at Synergy Technical “At Nintex, we’ve tackled the current Covid-19 crisis with both urgency and empathy for our customers, partners and employees. Within the first week of lockdown we introduced initiatives to navigate the shift to remote work, including free instructor-led, on-demand training and online certifications. We established a team of subject matter experts to directly answer customers’ how-to questions and assist with product trials. Our in-person process excellence and masterclass workshops also moved to a virtual model, including our signature Nintex ProcessFest event. Content presented at the 2019 and 2020 events is now available on-demand and for free, offering immediate access to over 25 hours of best practice information. Meanwhile, at, prospects and customers can access our online solution templates, many of which address Covid-19-specific pain points and use cases, such as a work from home self-assessment, a visitor health and safety awareness template and a financial assistance request.” Chris Ellis Technical evangelism manager at Nintex 40 www. t e c h n o l o g y r e c o r d . c om