Cruise and Ferry Review - Summer/Spring 2020

1 8 8 The perfect galley operation Speaking with Elly Yates-Roberts, Royal Caribbean International’s Linken D’Souza highlights how important the kitchen space is to the dining experience I n the days of old, sailors didn’t have the dining options that are available to today’s sea-goers. Salted, smoked or pickled fish would be washed down with wine and perhaps a dry biscuit if you were lucky. But, like the many other ways that cruise ships have reinvented ocean travel, mealtimes are now an opportunity for choice and decadence. Consequently, dining is now one of the most important elements in a cruise holiday. In fact, in its 2017 Cruise Travel Report , Cruise Lines International Association found that fine dining plays a huge role in guests choosing a cruise instead of a land-based holiday. But how can cruise lines ensure they are meeting the nourishment needs of their passengers? Linken D’Souza, vice president of food and beverage at Royal Caribbean International, believes it all starts in the galley. “The design of any galley onboard Royal Caribbean ships determines how smoothly our restaurants operate to efficiently produce a variety of fresh, high-quality dishes quickly and consistently,” he says. “Every galley must be strategically designed with the right flow, equipment and storage space for tools and ingredients. This is all influenced by the menu, type of dining experience and the restaurant’s location.” The kitchen facilitates the creation of memorable meals, and a well-thought out space can transform good food into great food. “The galley is the heartbeat of a smooth, efficient operation and, when combined with a crew that is second to none, it is a recipe for a wonderful experience,” D’Souza explains. “Dining together is a part of the cruise vacation experience that many of our guests cherish, and we pride ourselves on making those moments stand out. If designed well, the galley should be easy to use and enable our crew to exceed our guests’ expectations with faster service and greater consistency across quality, execution and presentation. It may sound simple, but it is often the simple things that make the difference.” D’Souza also believes that the right hardware plays an important role in the perfect galley operation. “For Royal Caribbean, no detail is too small,” he says. “Every tool, piece of equipment and product is purposefully FEATURE Royal Caribbean International built a dedicated galley for Portside BBQ so that the meats can be properly smoked