Cruise and Ferry Review - Summer/Spring 2020

5 11 Keynote 11 Arnold Donald shares how strong partnerships are empowering Carnival Corporation to consistently exceed guest expectations Marketwatch 24 A collection of updates from ship operators, ports and destinations, and other businesses operating in the cruise and ferry sectors Ship of the Year Awards 57 CFR reveals the winners of its inaugural reader-voted awards Cover story 74 Port Authority of Jamaica’s William Tatham tells CFR about the new Port Royal Cruise Business 78 Three cruise executives outline how they’re overcoming the industry’s biggest challenges 83 Michael Goldner explains how he manages cruise revenues for Royal Caribbean International 86 New president Michael Goh talks about Dream Cruises’ growth trajectory CONTENTS 89 Lisa Lutoff-Perlo discusses her mission for diversity at Celebrity Cruises 93 Rai Caluori shares how Princess Cruises’ newest ships elevate the guest experience 97 Harry Sommer talks about Norwegian Cruise Line’s initiatives for success 101 Regent Seven Seas Cruises’ Jason Montague discusses a new ship and luxury offerings 104 Chris Hackney gives an insight into TUI Group’s first foray into river cruising 107 Cruise Lines International Association’s Kelly Craighead predicts how cruising will evolve in 2020 110 Hapag-Lloyd Cruises executives speak about the line’s newest expedition ships 89