The Road to the SDGs

PURPOSE X Enhancing and improving project implementation will always be a top priority for IsDB. The Bank is systematically endeavouring to reduce its ecological footprint by adopting environment-friendly best practices via digitisation. The EDP aims to fulfil these goals whilst enhancing the user experience of all stakeholders. The platform is designed based on the latest technology, allowing flexible mobile access. It also serves as a remedy solution for control gaps that are inherent in any manual process. X IsDB is continually enhancing and improving its efficiency in processing disbursement requests from MCs. Significant time efficiency was gained in processing these requests, from an average of 19 days in 2017 to only 7 days in 2020. X In 2020, due to the unforeseen disruption caused to mailing services, a temporary solution was developed, as an emergency measure, to validate withdrawal applications sent electronically. Given the risks inherent to such a mode, there was need for a more permanent solution streamlining the submission process with in-built system controls. X During the period from 2018 to 2020, IsDB received an average of 5,045 disbursement requests per year. This entails an excessive number of hard documents as well as manual processing and storage space requirements. X With the objective of constantly improving controls and time efficiency to process disbursements, the EDP: – Will be the single point of entry for submission of disbursement requests, ensuring that all requests received are tracked and processed more efficiently – Is fully integrated with IsDB internal Operations Management System (OMS) such that once the request is validated in the EDP, it will automatically trigger in the OMS a disbursement request with all documents attached – Validates submissions before the project’s disbursement closing date is reached. METHOD X The EDP plays an important role in the continuous improvement of all relevant KPI metrics. It will serve as a user-friendly interface to monitor and track real-time status of disbursement requests and collaborate directly with project teams to resolve disbursement-related issues in a secure chat environment. I sDB has developed an integrated digital solution with its e-Disbursement Platform (EDP), an online platform to allow MCs to submit project disbursement requests electronically with an instant messaging functionality for internal and external project team members to collaborate directly e-Disbursement Platform The e-Disbursement Platform is an online service that allows MCs to submit disbursement withdrawal applications, monitor real-time status of payment requests and collaborate directly with project teams to resolve disbursement- related issues in a secure environment [ 192 ] SDGs