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ater

ooperation

, S

ustainability

and

overty

radication

Suez Environnement committed to four main operational objec-

tives: to establish quality water distribution, 24/7; to improve the

operation of the sanitation systems and contribute to improving

bathing and coastal water quality in Algiers; to retrofit and manage

the water and wastewater assets in a sustainable manner; and to

put in place a modern and efficient customer management system

to improve customer satisfaction levels. The other main objective

was for Suez Environnement to share its expertise with the local

SEAAL teams.

A major axis of this public-private partnership also consisted

of supporting growth in performance. The authorities constantly

follow the perfomance of services through monthly detailed report-

ing, a management tool monitoring contractual indicators shared

by the partners and management bodies. The aim is to analyse

every service from the customer’s point of view and ensure it meets

their expectations.

A contract creating local expertise

Enhancing the business and managerial skills of the SEAAL staff is a

key criterion in Suez Environnement’s contract. By sharing its exper-

tise with SEAAL workers, Suez Environnement is helping to empower

the public entity and ensure the project is a long-term success.

In Algiers, Suez Environnement has developed a global meth-

odology called Water International Knowledge Transfer Initiative

(WIKTI) to help transfer its knowledge of the management of water

and wastewater services to the local workers. This initiative is the

first of its kind that is taking place on such a large scale.

Using WIKTI, Suez Environnement experts started off by conduct-

ing an initial analysis and diagnosis of each of the water services.

Then, working with Algerian stakeholders, they quantified the

performance targets of services, and defined mid-term

strategic action plans for each activity.

Suez Environnement has provided daily support to

SEAAL staff on the ground, supplying 27 full-time experts

and offering focused technical assistance, to improve oper-

ational practices and modernize all management tools.

In addition to WIKTI, the Optimizing Personal Talents

methodology was developed in 2011 to assess manage-

rial performance. This methodology uses a framework

that focuses on managerial and personal skills (the

SEAAL Managers Charter), using international stand-

ards and adapted to the Algerian socio-cultural context.

Each manager has to commit to an individual five-year

roadmap, which involves both practical and personal-

ized managerial actions that they need to master. Each

manager can progress and master these managerial skills

on a step-by-step basis, prioritising the areas they most

want to work on first. The aim is to enhance managerial

skills and maximize the potential of Algerian manag-

ers. Ultimately, this approach helps to build leadership

performance and create transferable best practices that

can be adopted throughout the entire company.

The managerial maturity should allow local teams to

guarantee the continuity and the quality of the public

service in accordance with international standards, after

the departure of Suez Environnement.

Visible results for the inhabitants of Algiers

Since this public-private partnership was forged seven

years ago, noticeable and measurable improvements

Suez Environnement has played a key role in helping to improve the quality of water in Algiers

Image: Suez Environnement, Krista Boggs