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During the workshop, the undergraduates were thoroughly briefed on
the steps required to complete the project, while the teacherswere informed
that they should only facilitate, and that all input should come from the
students. In groups, teachers also tackled a project using the steps and
guidelines provided. This first-hand experience gave the teachers a deeper
understanding of the challenges the students would face.
Imparting knowledge and skills
Students began by learning the definition and the nature of govern-
ment policies. Through discussion, they identified some of the
existing policies that they were aware of. Students also tried to recog-
nize the differences between policies made by the federal government,
state government and municipal councils and studied the process of
devising policies. The understanding of these elements assisted the
students in examining their role as citizens in the process of policy-
making. This section ended with brainstorming of a few community
problems and identification of the officials and agencies involved.
Identifying problems
In groups, the students discussed the problems that they had brain-
stormed previously, along with issues related to schools, youth,
human rights and the environment. Based on the discussion and
explanation, students each chose a specific problem as the topic for
their project. The students formed smaller groups and investigated
the problems, obtaining details such as time, place, target group and
how the community was affected by the problem.
Students also learned to be resourceful to substantiate their claims and
findings, as they had to identify their sources of information. Teachers
gave them some options to consider, such as the library, newspapers,
academicians, lawyers, judges, government officers, prominent persons
in the community and the Internet. Three strategies were used, namely
structured interview, printed materials and radio and television broad-
casts. These activities enabled the students to learn skills required for
arranging and conducting interviews and interacting with the commu-
nity. In their interviews with members of the public, students gathered
comments on the policies related to the problems and posed questions
on the advantages and disadvantages of the policies. Finally, students
analysed the information obtained from various sources. They examined
the existing policies critically to find their strengths and weaknesses.
Initiating actions
The students took two actions to solve each problem. Firstly, they
proposed a new policy to address the weaknesses they had identi-
fied, ensuring that it did not breach the constitution. Students also
took into consideration the sensitivities of the community in terms
of race and religious beliefs.
Secondly, students developed an action plan based on the proposed
policy, detailing some of the activities that could be carried out by the
community and government agencies to solve the problem. The plan
also included some of the key persons in the community who could
help them convince the community to take part in the activities.
Informing the public
Students developed a portfolio to document their problems and findings,
with the supporting documents from the interviews and other printed
and online materials. The portfolio for each section was judged on seven
criteria, namely completion, clarity, information, supporting documents,
graphics, documentation and constitutional correctness. The students
presented their panels in a showcase organized by the committee, with
facilitation by student teachers. After the portfolio and pres-
entation were judged, teachers led the students to reflect on
the knowledge and skills learned throughout the project.
Lessons learned
Reflection by the participating university staff, teachers
and students revealed a variety of challenges and best
practices from this project in the following areas:
Preparedness of the academic and non-academic staff
With assistance fromUSM, both teaching and non-teaching
staff gained experience and knowledge on organizing and
facilitating teachers and students to become better citizens.
As this was the inaugural SIEUCitizenship Project, the staff
also reflected on the advantages and weaknesses of each
phase of implementation. In addition, during the showcase,
the committee managed the unforeseen challenge of the
H1N1 virus, sending out warning letters to school princi-
pals and teachers to take necessary precautionarymeasures.
Creating autonomy in students
Through the project, the students developed a sense
of responsibility, ownership, teamwork, tolerance and
respect for each other.
Teachers were advised to take extra caution when
facilitating the students outside the classroom and
school compound. Sensitive issues and risky places were
avoided and teachers provided education on communica-
tion etiquette and ways for students to protect themselves
when dealing with the public.
Benefits to SIEU students
SIEU students learned about exploration, application,
implementation and advocacy of ideas and issues. By
participating in this project, they gained experience both
as individuals working together to solve community prob-
lems, and as facilitators guiding the students’ showcases.
This real-life experience complemented the initiatives
taken by the university in imparting knowledge on ESD
to undergraduate students.
University-community relationship
This project helped build capacity within the communi-
ties involved by creating more opportunities for them to
understand their role in ESD. It also served as part of the
university’s corporate social responsibility to the commu-
nity. As a project involving many parties, it reinforced ties
between universities, teachers, students, communities and
local authorities. The universities shared their expertise
with the schools, and this information, together with the
advice of experts, was delivered to local authorities.
Participants and their families responded positively to
the activities carried out throughout the project and on
the showcase. It was agreed that this project helped the
school students involved to gain the necessary knowl-
edge, skills and attitudes to become informed citizens
of Malaysia and the world. Such capacity-building will
ensure the sustainability of the country’s social-cultural,
environmental and economic development.