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e-workplace:
With real broadband, distance no longer hampers your work.
Geographies and boundaries have become inconsequential as
voice and data are transferred in real time between computing
devices. Collaboration at work has taken on a new meaning.
With video conferencing, it makes no difference whether your
colleague sits in the cubicle next to you or thousands of miles
away.
e-transactions:
Now that one can buy railway and airline tickets, pay bills, and
conduct bank transactions from any desktop, laptop or handset,
standing in a queue for hours has become a thing of the past for
many Indians.
e-healthcare:
With real broadband, a new generation of online healthcare deliv-
ery system is now available that can provide new dimensions to
existing medical services and open up new areas of medical
services that were hitherto non-existent. Medical expertise is no
longer confined by geography. Even an ordinary Indian now has
access to the best global medical advice and treatment on a real
time basis, something that has until now been a preserve of only
a few.
Medical records and documents can be digitally sent across
thousands of miles in a flash, as well. This is sure to redefine the
logistics of medical care.
Reliance Infocomm’s recent tie-up with Apollo Group of
Hospitals is a case in point. The arrangement enables the group
to make its healthcare available to millions of ordinary Indians
through Reliance WebWorld’s 241 outlets across India using
videoconferencing. Apollo Hospitals is synonymous with the best
in healthcare in India.
e-entertainment:
Reliance Infocomm offers, or is close to offering, next generation
interactive televisions, digital cinema, and e-homes. Services
like Netway are set to redefine home entertainment and bring
distance learning, remote health care, e-governance, smart home
controls, video-on-demand and numerous other digital appli-
cations into millions of Indian homes.
2
Interactive television
services like this enable users to, for example, ‘pause’ live tele-
vision. Reliance has patented a remote control that for the
set-top box, whose functions include a VoIP telephone handset,
Karaoke microphone and keypad for surfing the Internet or
typing e-mails.
Netway also ushers in the convergence of television and
Internet. Users will be able to surf the web at super speed and
compose e-mails on their television. Other features include access
to a wealth of information, from travel guides, quizzes and health
and fitness information, to documentaries on various topics.
Services like these provide a gateway to a new digital way of life
for Indians.
e-markets:
Mobile technologies enable users to buy and sell products in
real time, anywhere in India, and to get the best value for their
products and services from far and near. Mobile phone users,
especially traders, are reaping rich economic benefits because of
reduced traveling and faster decision making. Using his mobile
phone, a fisherman in Kerala State, still fishing in deep seas,
can find out which market will offer him the best price. Likewise
a fruit merchant in Mumbai can keep a tab on alphonso (a type
of premium mango) yield in far away Konkan. There are many
such examples of small traders benefiting from the mobile revo-
lution.
BPO:
Workers can communicate with clients abroad from anywhere in
India. Industries like telemarketing, medical transcription, back
office accounting, legal research and animation are gaining
momentum over the digital infrastructure across the country.
Localization of this industry is no longer confined to metro cities.
It is now moving to smaller cities where low cost, quality
manpower is available in abundance. This is helping to extend
ubiquitous job opportunities across the country.
e-governance:
Local, state, and central governments and citizens can use pan-
nation and high-capacity networks like Reliance’s for
e-governance. People can use it to check their land record from
home without having to go to the local government office.
Likewise, they can lodge a complaint and also get a response from
a distance. The model can be replicated at other levels of govern-
ment too.
Lower costs for accessibility
Analysts say that the success of the mobile multimedia revo-
lution is as much due to companies’ ability to lower the cost
of owning and operating a mobile phone as it is to a far-reach-
ing vision. On the cost front, service providers owe their success
to economies of scale and the innovative bundling of handsets
and tariff. Reliance Infocomm was able to take advantage of
these factors to reduce the entry cost and help open up this
vast new market.
3
We are now working overtime to connect
400,000 villages and 5,700 cities and towns by December
2005, and we expect the benefits of the Internet revolution to
permeate deeper into rural India, bridging the urban and rural
digital divide.
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