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easily receive meteorological information including observa-

tions, forecasts, warnings and advice via the Internet, SMS,

digital televisions in large buildings and public transport, and

electric street screens.

Mechanisms to establish standard and operational services

Categorized, standard and operational services are required in

megacities, along with the implimentations of the following

mechanisms into Meteorological Services.

Jointly developed and issued products

– To improve the effec-

tiveness of meteorological service information in the social and

economic decision-making procedure, SRMC has reached collab-

oration agreements with the agencies for agriculture,

transportation and health, energy and environmental protection.

Some decision assistance products have been jointly developed

and issued, such as ultraviolet index, pollen index, air pollution

index (API), heat wave index (HWI), water and energy control

forecasts and the medical weather index. For example, the HWI

has helped the Government to manage electric power produc-

tion and consumption to ensure energy security.

Push and pull mechanism

– SRMC sends forecasters to users

(e.g. ‘meteorological official in harbour’) to help them under-

stand and correctly use meteorological information.

Alternatively, some special users and some experts are invited

to help SRMC develop appropriate products and services (e.g.

‘veteran captain in meteorological office’). Volunteers are invited

to participate in weather observation, information dissemination

and forecast verification processes. SRMC collects users’ feed-

back from symposiums and surveys on Meteorological Services.

This interaction presents an effective way to bridge the gap

between SRMC and service users.

Categorized service based on the relationship with users

Point-to-point services are driven by users’ requirements – the

first point is SRMC, while the second point represents key

agencies and departments

• Point-to-line services are provided for key social activities,

where ‘line’ means that Meteorological Services should be

provided throughout the entire sequence of activities.

• In point-to-area services, ‘area’ designates the general

public. A point-to-area service is one in which public

Meteorological Services should cover the whole of society.

Further consideration

Rapid economic development, dense urban population and

increasing disaster vulnerability due to climate change has

brought new challenges to Meteorological Services in megacities.

Meteorological departments need to optimise their systems of

organization, their techniques, and their mechanisms in order to

meet the needs of human settlements and support sustainable

development in megacities. The fulcrum of this responsibility is

to fulfil the basic role of providing early warnings in order to

facilitate multi-hazard mitigation and emergency response.

Multi-hazard mitigation in megacities requires the central

integration of both BGU strategy and residential community-

centred strategy. Specialized meteorological service products

developed collaboratively present valuable approaches to

improve the decision-making process for social and economic

activities. The push-and-pull’ concept is valuable when consid-

ering the vital interaction between providers and users.

A better meteorological service means a better city, and thus

a better life for its populace. However, it is clear that much

needs to be done to attain such an aim.

accidents and public health. Under this committee, the joint

Shanghai Emergency Response Center (ERC) responds to

emergencies by providing first aid to local residents.

Multi-hazard integration

– This involves the integration of

multiple hazard information and information platforms. An

integrated GIS-based urban information platform in Shanghai

provides information on land type, infrastructure systems

(street network, drainage system etc.), emergency response

facilities and other associated data pertaining to city opera-

tions. The SRMC operational information system is a key

component of this platform. Weather observations, forecasts,

warnings and hazard assessment are disseminated to the poli-

cymakers, social and economic users, and the public.

Multi-phase response

– This represents the integration of moni-

toring, prediction and warning, preparedness, mitigation rescue

and assistance phases into one chain of disaster prevention and

mitigation (DPM). This is an embodiment of the ‘End-to-End-

to-End’ concept. Through the chain, information flows to related

government agencies and to the end user – in this case, the

public. In the initial period of DPM (monitoring, prediction and

warning phases), timely and accurate weather information facil-

itates the government’s quick and efficient response actions.

Weather information also supports other phases of the chain

(disaster preparedness, mitigation, rescue and assistance).

Grassroot experiences

Because of the highly concentrated population in megacities,

it is effective to provide Meteorological Services founded on

the basic management unit of the city. It is also very impor-

tant to build a residential community-centred strategy that

endorses public awareness, preparedness and the participa-

tion of response to disasters. The government should play an

important role in providing support to this strategy.

Basic Grid Unit (BGU) strategy

– In Shanghai, a BGU manage-

ment method is being used for in situ event handling and for

management in residential communities. The area of an average

BGU is approximately 10,000 square metres. All BGUs are moni-

tored and managed by supervisors, who are responsible for

collecting community information and sending it to the city and

district operations centre through the BGU network. According

to the information, the response centre will send commands to

related agencies and departments to deal with events in the BGU.

SRMC provides many products based on BGU management,

such as a GIS-based dynamic rainfall-runoff simulation system,

and a chemical accidents emergency response system.

Residential, community centred strategy

– Residents’ aware-

ness, preparedness and participation is very important for

disaster prevention and mitigation. Part of the community-

centred strategy involves Shanghai residents rehearsing annual

preparedness and multi-hazard mitigation exercises. For

example, on 23 March 2005, a rehearsal was held for a typhoon

warning issued by SRMC. In response to the warning level and

associated preparedness plans, the residents were able to take

relevant and effective action.

Seamless dissemination of information

Seamless dissemination of information is fundamental to the

Meteorological Services. For this reason it is vital that these

services are integrated within the city’s information system. In

Shanghai, through the public media and facilities, meteoro-

logical information can be dispersed throughout the entire city.

Whether on the road, at home or in the office, residents can